Service, support and training
Our Downloads area provides you with helpful resources on configuration and use of our laser measurement systems and ballbar products. As well as FAQs you will find manuals, support documents, certification, CAD models and downloads for our latest software.
Our product manuals contain a wealth of easily accessible information, viewable on your Microsoft Windows® PC. Content can be browsed and reviewed by chapter or index subject, or accessed via its full search facility.
Registering your equipment ensures that you receive full, free technical support to get you up and running and get the most out of your systems. Take a few moments to register your equipment with us.
Basic troubleshooting guides are included in all the manuals provided with our products. For more detailed support please visit the main product pages or our Download area. This includes 'frequently asked questions' and other applications and product support materials. Of course you can at any time use the 'enquiry' form to contact us for specific help.
If you experience problems that cannot be solved by the information contained within the system manuals or other published documentation you have access to technical support from Renishaw's subsidiary companies and regional offices and a dedicated support team back at Renishaw plc in the UK. The support engineers will be able to answer your questions either directly or by directing you to relevant documents.
When contacting technical support staff, please have details of equipment serial numbers and/or software versions available, as they are often required as part of the technical investigation of problems.