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Data protection statement

How we collect and use data.

Renishaw plc of New Mills, Wotton-under-Edge, Gloucestershire GL12 8JR, United Kingdom ("we”/“us") is the data controller and is committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data (“data”) we collect from you, or that you provide to us, will be processed by us.

Your data

You may provide or we may collect data from you at a number of points, including when you:

  • complete a form on one of our web pages, for example, when you:
    • place an order for our products on the Renishaw web shop;
    • Open a ‘my Renishaw' account; and
    • register a product;
  • place an order for our products by telephone;
  • apply for a credit account with us; and
  • complete our form at an exhibition, seminar, or conference.

This data may include your name, address, telephone number, email address and product interests.

We also work closely with third parties (including, for example, distributors, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, credit reference agencies) and may receive information about you from them.

Cookies

Our websites also use cookies. For more information please see our Cookie Guide.

Uses made of your data

We will process and use your data for the following purposes (“Purposes”):

  • to provide you with information that you request from us;
  • to provide you with products and services that you order from us;
  • to provide you with sales and service support;
  • to carry out our obligations arising from any contracts entered into between you and us;
  • for administration of your ‘my Renishaw' account or any other user account you may create and to enable us to give you access to restricted content; and
  • to provide you with a better experience and service when using our websites.

Provided you have given your consent, we may also use your data to provide you with information about our products and services by telephone, fax or electronically, and/or pass your details to carefully selected third parties in order to provide this information. You may withdraw your consent at any time, by contacting us at any of the following: 

Emailinternational@renishaw.com
PostRenishaw plc
New Mills
Wotton-under-Edge
Gloucestershire
GL12 8JR
UK
Telephone+44 (0)1453 524524
Fax+44 (0)1453 524901

You will also be given the opportunity to withdraw consent to phone, fax or electronic marketing each time that we contact you by these methods.

Your data will be held by Renishaw plc but, as Renishaw plc markets and sells its products and services world-wide through subsidiaries, associated companies, representative offices, distributors and agents (defined as "Renishaw Group"), in order to fulfil the Purposes, we may need to pass your information to other members of the Renishaw Group, which may be based outside the European Economic Area ("EEA").

We may also need to pass your data to one of our carefully selected third parties, including business partners, suppliers or sub-contractors (“Third Parties”), in order to fulfil the Purposes, such as for the processing of your payment details, assessing your credit rating where you open a credit account with us to make your purchase, or the provision of product support services. These Third Parties may also be based or operate outside the EEA.

By submitting your data to us, you agree that it may be transferred to the relevant members of the Renishaw Group and/or to our Third Parties, and that it may be stored, accessed and used by them. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this data protection statement.

We will not otherwise transfer or disclose your data except with your consent, where we are required or permitted to do so by law, or to any successors in title to our business.

All data about you that we store is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential and you must not share it with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to our websites or web shop; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Changes to our data protection statement

Any changes we may make to our data protection statement in the future will be posted on this page. Please check back frequently to see any updates or changes.

Contact

Questions, comments and requests regarding this data protection statement are welcomed and should be sent via the "Contact Us" page on www.renishaw.com.