Product support and training

Renishaw recognises that buying a laser or ballbar measurement system is a major investment for you and your company. We want you to be sure you are choosing the right solution for your application and can operate it effectively.

Often we can direct you to the relevant resources to answer your question such as the comprehensive system manuals.

Of course, avoiding problems in the first place should be everyones objective and our main subsidiaries run formal training courses to help you get the best out of your systems. Local "on-site" assistance is also available in virtually all territories (please ask for details and charges).

Please ask us if you have any questions.

Online support

Basic troubleshooting guides are included in all the manuals provided with our products. For more detailed support please visit our separate support website. This includes a 'frequently asked questions' section and a constantly updated resource of help articles. These provide detailed guides to solve more uncommon issues or use the 'submit a query' form to contact us for specific help.

Direct support

Wherever you are in the world you have access to technical support from Renishaw's subsidiary companies and regional offices and, of course, from a dedicated support team at Renishaw plc in the UK. The engineers will be able to answer your questions either directly or by directing you to relevant documents.

When contacting technical support staff, have details of equipment serial numbers and/or software versions near to hand as they are often required as part of the technical investigation of problems.