Technical and product support
Renishaw recognises that specifying and selecting a laser encoder system is a major decision for you and your company. We want you to be sure you are choosing the right solution for your application and can operate it effectively.
We aim to provide ongoing, direct support as quickly as possible and minimise any disruption to your activity. Often we can direct you to the relevant resources to answer your question such as data sheets, user guides and application notes although sometimes the solution may require a deeper investigation.
Basic troubleshooting guides are included in all the user guides provided with our products. For more detailed support please visit our separate support website. This includes a 'frequently asked questions' section and a developing range of other resources. These provide detailed guides to solve more uncommon issues. Of course you can at any time use the 'enquiry' form to contact us for specific help.
Wherever you are in the world you have access to technical support from Renishaw's subsidiary companies and regional offices and, of course, from a dedicated support team at Renishaw plc in the UK. The engineers will be able to answer your questions either directly or by directing you to relevant documents.
When contacting technical support staff, always have details of equipment serial numbers and/or software versions near to hand as they are often required as part of the technical investigation of problems.