Service and support
Our Downloads area provides you with helpful resources on configuration and use of our laser measurement systems and ballbar products. As well as FAQs you will find manuals, support documents, certification, CAD models and downloads for our latest software.
Our product manuals contain a wealth of easily accessible information, viewable on your Microsoft Windows® PC. Content can be browsed and reviewed by chapter or index subject, or accessed via its full search facility.
Renishaw offers a full range of service options to ensure ongoing performance and allowing you to comply with quality assurance and business requirements.
In addition to standard repairs, "Repair by Exchange" (RBE) units are also available for several items as a cost effective repair option.
Before returning any units for repair or replacement please contact the laser encoder product support team. To minimise disruption to your operations we will always try where possible to resolve any issues by phone or email first, before deciding that the unit needs returning to Renishaw.
Advance RBE (Repair By Exchange)
Through this service we ship you 'as new' replacement product. This simple-to-use option is designed to minimise downtime caused by in-service failures. To take advantage of this option, simply call your local Renishaw office confirming your purchase order number, tell us the serial number of your system, and we will ship you a replacement. Your formal purchase order and the "damaged unit" should be forwarded to Renishaw as soon as possible.
These RBE service options enable existing customers to replace faulty products, with reduced expenditure and downtime, without compromising process integrity.
All laser encoder repairs are carried out by our skilled technicians at our UK Service Centre.
Renishaw recognises that specifying and selecting a laser encoder system is a major decision for you and your company. We want you to be sure you are choosing the right solution for your application and can operate it effectively.
We aim to provide ongoing, direct support as quickly as possible and minimise any disruption to your activity. Often we can direct you to the relevant resources to answer your question such as data sheets, user guides and application notes although sometimes the solution may require a deeper investigation.
Basic troubleshooting guides are included in all the user guides provided with our products. For more detailed support please visit the main product pages or our Download area. This includes a 'frequently asked questions' section and a developing range of other resources. These provide detailed guides to solve more uncommon issues. Of course you can at any time use the 'enquiry' form to contact us for specific help.
Wherever you are in the world you have access to technical support from your local Renishaw office and our dedicated support team at Renishaw plc in the UK. The engineers will be able to answer your questions either directly or by directing you to relevant documents.
When contacting technical support staff, always have details of equipment serial numbers and/or software versions near to hand as they are often required as part of the technical investigation of problems.