Service, repair and recalibration
Renishaw offers a full range of repair and recalibration options to ensure ongoing performance and allowing you to comply with quality assurance and business requirements.
Service and repairs
Before returning any units for repair or replacement, please contact your local Renishaw office. To minimise disruption to your operations we will always try where possible to resolve any issues by phone or email first, before deciding that the unit needs returning to Renishaw.
Accidents happen and systems do wear in use. Whatever the reason you will want to know that Renishaw offers a full range of service and repair options. In additional to standard repairs, 'Repair by Exchange' (RBE) units are available for several items as a cost effective repair option.
For legacy products (ML10, EC10 and QC10 units), upgrade options are available against a brand new Renishaw system. For full details and prices please contact your local Renishaw office.
Your Renishaw measurement system is a precision instrument. Even with perfect care of the system, wear of mechanical components and drift in electrical components can effect the accuracy of measurement and potentially result in values outside of required accuracy.
Renishaw recommends, in line with most quality assurance system requirements, that the Renishaw system components are periodically recalibrated, to give confidence that the system is capable of delivering a specified accuracy of measurement.
All Renishaw calibrations also ensure traceability of results back to national or international standards. This is a requirement for many customers' quality assurance systems.
Compared to the investment in the measurement system, the staff and the procedures that it is operated with, recalibration is a modest additional cost and could prevent far more expensive and more serious problems arising later.
Renishaw's recommended recalibration periods are based on "typical" use of the system under normal service conditions. Renishaw recommends 12 months for laser system compensators (XC-80 and EC10), 2 - 3 years for laser units (XL-80 and ML10) and 3 years for XR20-W rotary calibrator. QC10 and QC20-W ballbars have a recommended 12 month interval due to the more arduous machine shop conditions they are used under.
Laser and ballbar recalibration is available through your local Renishaw contact at facilities in the UK, USA and Germany (with NPL traceability), and from mid 2011, Shanghai, PRC (with NIM traceability). Laser calibrations only are available in Japan in association with a third party Japanese accredited laboratory.
In response to local market demand, Renishaw's USA facility is A2LA accredited to ISO17025. This facility and service is currently only available to USA customers.
All Renishaw lasers and ballbars returned for recalibration or repair (where recalibration is carried out after the repair), are recalibrated using the same equipment and procedures as used for the original factory calibrations. Environmental compensators and sensors are calibrated via a direct measurement comparison to a reference system at a single ambient temperature and pressure.