Raman service and support
Renishaw Raman Assist
To ensure you realise the full potential of your Raman system and make use of all its features and capabilities, we offer a comprehensive support package.
This package is available to all users, following your purchase of a Raman instrument from Renishaw. The programme gives access to our specialist Raman team and the following benefits:
- Access by dedicated email a global network of highly qualified professional Raman applications scientists who can help in the interpretation and optimisation of your data
- Access to our extensive database of on-line user training modules and videos to help you optimise your data collection and processing
- On-line remote-access support and diagnostic checks
- Preferential access to Renishaw's Raman Revealed training sessions
- Updates on new capabilities and software at worldwide Inside Raman seminars
- Free point release updates to software
Support package details
Installation and service
Renishaw's international service team will install and test your system. These engineers, specialising in Raman systems, will ensure the optimum performance of your instrument from the outset.
Once your instrument has been fully tested, the service engineer will provide a personalised and interactive ‘start-up' training session. This usually takes place over two days and will highlight the system's functions, as well as demonstrate its data capture, processing, and analytical capabilities. Users will be trained on operation and preventive maintenance, to ensure the system maintains calibration and alignment to produce consistent, reliable results.
With our global after-sales service, instrument support and diagnostics can be done remotely, in conjunction with Renishaw's on-site service scheme. A range of service plans are available to ensure your system can be maintained. Contact our service and installation team: email@example.com
Access to training Modules
We provide a comprehensive range of training modules. These give step-by-step help and guidance to assist you with any questions you may have following your start-up training. Request access to the training modules.
Support and advice for the lifetime of your inVia
For advice on instrument configuration, data processing and analysis, or sample preparation, contact our dedicated Raman global applications team: firstname.lastname@example.org and someone will be assigned to you to help with your query.
For continued education and training, we run regular Raman Revealed training workshops. These are ideal for new users who want to better apply the capabilities of their Raman system. To find out more, visit the Raman Revealed page.
For any other post-sale enquiries, contact us.
Ask about our extended warranty and range of service contracts.
In need of an upgrade?
If your analytical requirements have changed we can upgrade your current system.
From 1 January 2021, several key components in inVia Raman microscopes manufactured before 2009 will no longer be available for repair or replacement if they become faulty. Full details on the reason for these changes and your support and upgrade options for those instruments can be found here.
Reduced support for Renishaw's Ramascope, RM-Series Raman microscopes and the RA100 Raman analyser
The Ramascope and the RM-Series—introduced in 1992 and 1998, respectively—were superseded by the inVia in 2002.
If you have one of these instruments, we can still support you with repairs to replacement items such as lasers and filters. This will enable you to continue using your instrument.
Because of rapid advancements in technology, upgrading these instruments to add functionality is no longer a viable option. By taking this step, Renishaw is able to support the much greater, and increasing, number of newer products in use. Speak to one of our representatives about upgrading to a newer product to take your Raman spectroscopy to the next level.
Sales of the RA100 have now been discontinued. If you have one of these instruments, we can still offer support. Please contact us to discuss your requirements.