Laser encoder service and repair

Renishaw provides service and repair by exchange options to maintain performance of your laser encoder product and meet business requirements.

Service and repair

Renishaw offers a full range of service options to ensure ongoing performance and allowing you to comply with quality assurance. All laser encoder repairs are carried out by our skilled technicians at our UK Service Centre. In addition to standard repairs, "Repair by Exchange" (RBE) units are also available for several items as a cost effective repair option.

Before returning any units for repair or replacement, please contact the laser encoder product support team. To minimise disruption to your operations, where possible, we will always try to resolve any issues by phone or email first, before deciding that the unit needs returning to Renishaw.

Advance RBE (Repair By Exchange)

Through this service we ship you 'as new' replacement product. This simple-to-use option is designed to minimise downtime caused by in-service failures. To take advantage of this option, simply call your local Renishaw office confirming your purchase order number, tell us the serial number of your system, and we will ship you a replacement. Your formal purchase order and the "damaged unit" should be forwarded to Renishaw as soon as possible.

These RBE service options enable existing customers to replace faulty products, with reduced expenditure and downtime, without compromising process integrity.

Returning a product to Renishaw

Please contact your local office to confirm the correct shipping address for your region. In addition, we ask that:

Products are packaged safely and securely to prevent possible damage in transport, using the original Renishaw packaging, if available.
Where applicable, inclusion of signed de-contamination forms.
All batteries are removed.

An advice slip is included, detailing:

The return address and a contact email / telephone number
The reason for the return, and
Any relevant correspondence that you may already had with Renishaw

If an RMA has been supplied, the number is written on the box and/or on the paperwork.

Global support

Renishaw have earned an enviable reputation for our commitment to customer care and support. Should you need technical advice, you can easily access guides and downloads in our technical support library or contact our global support team.

FAQs

What should I use to clean the optics on my laser encoder system?

The following table highlights what can and cannot be used:

Do use	Do not use
Ethanol, methanol, propanol and combinations	Acetone
Spectacle cleaning fluid	Abrasive materials
Non-abrasive, lint-free cleaning wipes	Chlorinated solvents
Microfibre cloths	Benzine

I have lost my calibration certificate, is it possible to provide a replacement?

Yes, this is possible. Please contact your local Renishaw office and advise them of the serial number. Please note that there is an additional charge for this service.

Is it possible to have a HS10 system repaired?

Renishaw no longer support HS10 units (as of January 2016) due to component obsolescence. An upgrade to the HS20 system is available at a reduced price. Please contact our global support team to discuss your requirements.

Contact our sales team today

Get in contact with your local office to find out more information and speak to an expert.